FREQUENTLY ASKED QUESTIONS
ABOUT THE PETPET CLUB
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The PETPET Club offers significant benefits and rewards to recognize your commitment to caring for your little ones.
Benefits:
– Earn points to redeem attractive gifts.
– Receive parenting advice, baby care tips, exclusive offers, activities, and promotions from PETPET.*Terms & Conditions Apply:
– Rewards/ Gifts cannot be exchanged, returned, or exchanged for cash value.
– For more information, please click https://petpet.com.my/terms-and-conditions/
THE PETPET CLUB MEMBERS DASHBOARD/REDEMPTION
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Earn points from PETPET diaper packs you’ve purchased with these 3 simple steps!
Step 1: Find the 14-character unique code (located inner side of the polybag).
Step 2: Log in to the PETPET Club account and enter the unique code in the “fill in unique code” section.
Step 3: Start earning points! -
The unique code printed on the polybag does not have an expiration date.
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Please take a screenshot of the pack, including the product batch details and receipt photo, and send it to us via Facebook private message (PM). If your purchase is verified as valid, we will provide a replacement code.
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Diaper redemptions are currently unavailable until further notice. Please check the website for the current rewards that are available. If you have any additional questions, feel free to reach out. Thank you.
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Redeemed items may take between four (4) working weeks for delivery. Delivery times depend on item availability, and PETPET Club may substitute items of similar value at its discretion.
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Login to your account and update your personal details in the member’s dashboard.
Your safety is our priority, and we ensure the privacy of your data. For more information, please click here https://petpet.com.my/privacy-policy/ to view our data privacy policy. -
The member’s account will be deleted or deactivated if there has been no activity for 12 months from the last unique code submission.
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We’re making some changes to PETPET Club, and as part of this transition, the referral features have been temporarily removed. Stay tuned for more updates by following us on our Facebook, Instagram & TikTok!
Non-members of the PETPET Club
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We’re making some changes to PETPET Club, and as part of this transition, the sign-up have been temporarily removed. Stay tuned for more updates by following us on our Facebook, Instagram & TikTok!
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We have discontinued the coupon redemption feature in the product packaging.
However, we are working on new and improved ways to reward our loyal PETPET Club customers. Follow us on our Facebook, Instagram & TikTok for more updated info.
Product Related
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Oil or cream-based products may cause the gather elastic (bands around the waist and legs) falling off from the diaper,
so we recommend not applying too much moisturizer and avoiding using it on areas where
the elastic comes into contact with the skin.