sun-logo

FREQUENTLY ASKED QUESTIONS

ABOUT THE PETPET CLUB

1. What is the PETPET Club?

The PETPET Club offers significant benefits and rewards to recognize your
commitment to caring for your little ones.

Benefits:
– Earn points to redeem attractive gifts.
– Receive parenting advice, baby care tips, exclusive offers, activities,
and promotions from PETPET.

*Terms & Conditions Apply:
– Rewards/ Gifts cannot be exchanged, returned, or exchanged for cash
value.
– For more information, please click https://petpet.com.my/terms-and-conditions/

THE PETPET CLUB MEMBERS DASHBOARD/REDEMPTION

2. How do I submit unique code to earn points?

Earn points from PETPET diaper packs you’ve purchased with these 3 simple
steps!
Step 1: Find the 14-character unique code (located inner side of the
polybag).
Step 2: Log in to the PETPET Club account and enter the unique code in the
“fill in unique code” section.
Step 3: Start earning points!

3. How long is the unique code printed on the polybag valid for?

The unique code printed on the polybag does not have an expiration date.

4. The unique code printed on the polybag does not have an expiration date.

Please take a screenshot of the pack, including the product batch details and receipt photo, and send it to us via Facebook private message (PM). If your purchase is verified as valid, we will provide a replacement code.

5. Why can’t I find diaper redemption?

Diaper redemptions are currently unavailable until further notice. Please
check the website for the current rewards that are available. If you have
any additional questions, feel free to reach out. Thank you.

6. How long does it take for the item to be sent over upon redemption?

Redeemed items may take between four (4) working weeks for delivery. Delivery
times depend on item availability, and PETPET Club may substitute items of
similar value at its discretion.

7. How can I update my personal details?

Login to your account and update your personal details in the member’s
dashboard.
Your safety is our priority, and we ensure the privacy of your data. For
more information, please click here https://petpet.com.my/privacy-policy/ to view our
data privacy policy.

8. What happens if I don't log in or submit any points for one year?

The member’s account will be deleted or deactivated if there has been no
activity for 12 months from the last unique code submission.

9. Why can’t I refer a friend to sign up as new PETPET club user?

We’re making some changes to PETPET Club, and as part of this transition, the
referral features have been temporarily removed. Stay tuned for more updates
by following us on our Facebook, Instagram & TikTok!

Non-members of the PETPET Club

10. Why can’t I sign up as a new PETPET Club user?

We’re making some changes to PETPET Club, and as part of this transition, the
sign-up have been temporarily removed. Stay tuned for more updates by
following us on our Facebook, Instagram & TikTok!

11. Why can’t I find the coupon redemption code on the PETPET diaper packaging?

We have discontinued the coupon redemption feature in the product
packaging.
However, we are working on new and improved ways to reward our loyal PETPET
Club customers. Follow us on our Facebook, Instagram & TikTok for more
updated info.

Product Related

12. Why is the gathered elastic band sticking out or falling off from the diaper during or after usage?

Oil or cream-based products may cause the gather elastic (bands around the
waist and legs) falling off from the diaper,
so we recommend not applying too much moisturizer and avoiding using it on
areas where
the elastic comes into contact with the skin.

Update Your Password for Better Security

Your current password is weak and may put your account at risk. For your security, please update it to a stronger password. A strong password should include at least 8 characters, a mix of uppercase and lowercase letters, numbers, and special symbols.

Set a Stronger Password